trainings, forms, &

Access all the documents, forms and training resources you need as an HIE participant.

HealtheConnections team members are available any time to help you access and use services. Email us at or call 315-671-2241 x5.

new users

Follow the required steps below to be set up as a new HIE user. If you need additional help, or have any questions, our knowledgeable support team can help; 315-671-2241 x5,


  1. Request an account through this online Authorized User Form. Your RHIO Administrator will approve it, and then our team will set it up.
  2. Attend a live training session or find out more about additional services. You can do this in a few ways:

more references

new participating organization

If you are a new healthcare or public health organization interested in participating with HealtheConnections, please reach out to our Support Team at

Terms, conditions, disclosures, and additional important legal information can be found here for your records:

join a webinar

Whether you’re a new user, a healthcare professional looking to learn more about health information exchange, or a potential participant, there’s a webinar option for you. Sign up for a webinar to connect with one of our team members and learn more about how we can help.