modify or terminate a user account

Complete the form below to make changes to a HealtheConnections user account. To learn more about the health information exchange, the services we offer, and which services may work best for you, visit our Health Information Exchange services page or consider joining an informational webinar.

This form is only for existing HealtheConnections users. If an individual does not already have a user account with HealtheConnections, they can request one by filling out the New User Request Form.

User Information

Enter the legal business name of the organization that the user is employed at (i.e. Upstate University Hospital, Family Care Medical Group, Guthrie, Optum Medical Care).

Submitter Information, If Not User

Enter your name, if not user.

Enter your email address, if not user.

Secure, HIPAA-compliant communication for fast and easy care coordination. The intuitive system allows for live chat, sending and receiving attachments, and contains a national provider directory to connect you to referral partners.

View diagnostic-quality images easily and efficiently for comparative studies directly in the provider portal or have them delivered into your own PACS through Transfer-to-PACS.

Enter your Soarian SSO username.

Receive clinical notifications customized to your preferences in-region and throughout New York State. Filter and subscribe to alerts by patient, hospital, or consent, and receive through secure Direct Mail or in our myAlerts application.
If you are requesting Provider Based (NPI) alerting, but are NOT the provider, please ensure that you add the provider(s) that you need alerting for in the DELEGATION section below.

Enter Direct Mail Address for Alerting. If you are also requesting a new Direct Mail address, leave blank and alerts will be configured to your new Direct Mail Address.

Lists have been submitted:

HealtheConnections can allow "delegates" or alternate recipients to receive alerts or results on behalf of another provider or the organization.

Add provider names and NPIs.

Add provider names and NPIs.

Consolidated patient information from hundreds of data sources creates a comprehensive clinical record. Medications, allergies, medical history, labs and more. Clinical access is required to access patient records.

Non-Clinical Access is patient demographics only. This will allow a user to return a search result for a patient and enter consent only.

Public Health access is available to users at Public Health entities only and allows them to bypass consent for Public Health.

Organ Procurement access is available to specific Organ Procurement organizations only.

Medical Examiner access is available to Medical Examiner's only.

Research is available for research studies and requires use of a Level 2 consent.

Terminate Access

If you are NOT an authorized employee of a participating organization, DO NOT submit this form. If you are a patient or member of the community and have a question, contact us here. If you are a health professional and your organization does not yet participate with HealtheConnections, contact us here.