system status dashboard

Systems are monitored 24/7 and any disruptions are immediately investigated.

Last status change on July 14, 2025 at 12:05 pm.

HEC ServicesStatusAdditional Details
Patient Lookup1
Alerting2 Patient Alerts are currently delayed.
Unsolicited Alerts1
Results Delivery/Document Delivery2We are experiencing abnormal delays sending out Results.
Image Viewing/Transfer2There are current connectivity issues with SUNY Upstate, Guthrie, Montefiore, and River Hospital. We are working with the appropriate vendors to address this issue.

MVHS outgoing tomographies are experiencing issues. We are working with MVHS to address it.
Direct Mail/Secure Mail1
Document Query/Retrieve1
myConnections1
Inbound Data Consumption2Users may experience service interruptions for data coming from the following sources: Rochester Regional Health, Lifetime Care Home Health Care & Hospice.
Interface Engine Connectivity1
myData1
myPopHealth1
Statewide Patient Record Lookup1
HIE Usage Dashboard1
System Administration1