Optimizing Your Customer Support Experience

We have implemented a new customer support process to increase efficiency and ensure timely, effective service for all our customers.

If you currently reach out to an individual HealtheConnections representative for any emerging needs or questions, this message is for you!

Moving forward, please send all questions, concerns, or requests to our Support Team first by emailing support@healtheconnections.org or calling 315-671-2241 extension 5. This will allow us to ensure your needs are addressed by the right resources in the most efficient manner. We recognize this may be a change for some of our customers, and we appreciate your support as we streamline our processes to provide optimal service for every customer every time.

Additional Self-Service Resources

Find training videos, step-by-step guides, and other on-demand resources