Optimizing Your Customer Support Experience

We are implementing new customer support processes to increase efficiency and ensure timely, effective service for all our customers.

If you currently reach out to an individual HealtheConnections representative for any emerging needs or questions, this message is for you! Moving forward, please send all questions, concerns, or requests to our Support Team first by emailing support@healtheconnections.org or calling 315-671-2241 extension 5. This will allow us to ensure your needs are addressed by the right resources in the most efficient manner. We recognize this may be a change for some of our customers, and we appreciate your support as we streamline our processes to provide optimal service for every customer, every time.

We are proud to service over 1,600 participating organizations throughout the state, covering more than 4,500 office locations and tens of thousands of healthcare and public health workers. Our commitment to your success and the health of your patients is unchanged. Thank you for your continued partnership and participation.

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