Smarter Alerts are Here
Receive timely encounter notifications direct to you and customized to your preferences across New York State.
A Trusted, Proven Alerting Solution
Proactive care coordination through timely alerts reduces gaps in care, prevents avoidable utilization, and supports smoother care transitions. HealtheConnections already exchanges 17+ million alerts each month between thousands of hospital and provider offices - SHIN-NY Statewide Encounter Alerts, powered by HealtheConnections, leverages this deep data exchange expertise, comprehensive statewide data, and nationally-recognized technology to improve outcomes for New Yorkers.
- A modern, easy-to-use interface
- Complete and consistent statewide alerts
- Targeted ADTs for active treating relationships
- Reporting and readmission risk scoring
- Integrates seamlessly with many EHRs
- Free of charge for most!
- Extensive use cases for providers, CBOs, ACOs, IPAs, MCOs, payers, and more!
Choosing with Confidence Starts Here—Let Us Help You Evaluate Your Statewide Alerting Options.
Word On the Street
"Being able to see all the current hospitalizations for a member and the admission diagnoses – this is amazing already, but also being able to download it is a godsend! This is so helpful for my teams and my company as a whole."
"This is a wonderful, wonderful experience, and I only have good things to say so far."
"I do see strong potential with the cohorts feature, which could greatly benefit our nursing teams, especially for transitions of care."
"This helps our Care Managers stay on top of things and find out about hospitalizations that they normally wouldn’t find out about until/unless the patient’s family tells them."
"Thanks to the pilot portal, I can ALSO see all the upstate NY hospitalizations that we did not receive and now I can notify our teams of those!!"
In the News
Read the announcement of HealtheConnections' unique SHIN-NY Statewide Encounter Alerts service, PointClickCare's leading technology, and what it means for interoperability statewide.
This statewide service is the first in a series of reforms at the state level. Hear directly from the SHIN-NY in the most recent press release that talks about HealtheConnections' and Hixny's separate alerting service offerings: Read the release or visit nyehealth.org.
Resources for Current Users
How it Works
If you are a current user transitioning to the new service, your organization will submit a panel of actively managed patients. This allows you to receive real-time encounter alerts, such as admissions, discharges, and transfers, based on that list.
Send your list via encrypted email to our Support team. If you are a Secure Direct Mail user, you can also use that application to send to patientsubscriptions@hiemail.healtheconnections.org.
This subscription model ensures encounter alerts are:
- Timely, tied directly to your patients
- Targeted, based on active care relationships
- Flexible, with delivery options including:
- HealtheConnections’ portal
- Direct integration with your EMR/system
- Secure Direct Mail
- sFTP
Get it Started
To help your organization successfully implement and manage patient list alerting, we’ve provided key resources to guide you through the process:
Learn the foundational requirements for preparing and submitting your patient list subscription files to ensure accuracy and compliance.
Download the Excel template that outlines the required data fields and format for your subscription files. Send your list via encrypted email to our Support team. If you are a Secure Direct Mail user, you can also use that application to send to patientsubscriptions@hiemail.healtheconnections.org.
This resource is designed to help your organization plan for and manage patient list alerting.
If you still have questions, contact us.
Learn more about how SHIN-NY Statewide Encounter Alerts can aid in
More Timely, Better Interventions.
