HealtheConnections Awarded SHIN-NY Statewide Alerting Contract; Announces New Service Powered by Solution from PointClickCare
July 28, 2025 – Syracuse, NY – HealtheConnections, a leadin
g health information exchange organization, has been awarded a contract to provide Statewide Encounter Alerts on behalf of the Statewide Health Information Network for New York (SHIN-NY). Certified by the New York State Department of Health (NYS DOH) as an entity qualified to deliver SHIN-NY services, HealtheConnections is launching a new, next-generation alerting solution designed to improve care coordination and health outcomes for millions of New Yorkers.
“We are honored to be selected to provide SHIN-NY Statewide Encounter Alerts across all regions of the state, and to continue driving innovation that improves care through health information exchange,” said Elizabeth Amato, President and CEO of HealtheConnections. “This solution sets a new standard for scalability, reliability, and actionable insights—ensuring that healthcare providers have real-time access to their patients’ hospital and emergency encounter data from anywhere in New York. Care teams will be able to better coordinate care, make more informed decisions, and manage high-risk patient populations more easily.”
The SHIN-NY is foundational to New York’s vision for a more connected, patient-centered healthcare ecosystem, and enhancing the network’s value to its users is central to achieving that vision. Robust new statewide alerting with improved data quality exemplifies the SHIN-NY’s commitment to advancing interoperability and strengthening care delivery statewide.
HealtheConnections is working with PointClickCare, a leading health tech company with one simple mission to help every provider deliver exceptional care, to produce this service offering for the SHIN-NY. Through this partnership, providers, Managed Care Organizations (MCOs), Accountable Care Organizations (ACOs), and risk-bearing entities will receive near real-time notifications to evaluate care needs, coordinate follow-up, and close care gaps. Healthcare teams will be able to filter and analyze alerts across their patient panels to identify trends and improve workflows, supporting more proactive care and quality measures achievement. Additionally, this solution is built with rigorous security and privacy safeguards that meet SHIN-NY standards for regulatory compliance and maintain trust among patients, providers, and payers.
“We are excited to partner with HealtheConnections in advancing New York’s connected and patient-focused healthcare ecosystem,” said Brian Drozdowicz, Chief Revenue Officer at PointClickCare. “This collaboration ensures that New York’s healthcare community will benefit from a statewide alerting solution that is both reliable and innovative.”
SHIN-NY Statewide Encounter Alerts powered by HealtheConnections will be available to participants in Fall 2025. For more information about how you can ensure you receive your SHIN-NY alerts from HealtheConnections, contact us at support@healtheconnections.org.
