This month, a new access portal, known as myConnections, will launch and be available for all users of the health information exchange (HIE). A single user ID and password combination will allow users to access all HealtheConnections applications in one place, making it easier to navigate between HealtheConnections’ applications.
Currently, there are two login screens for HealtheConnections’ Patient Lookup and Secure Messaging applications (see below): Patient Lookup gives users access to regional patient health records, while Secure Messaging (Direct Mail) application connects users to a secure email system for provider-to-provider sharing of patient health information.
The new login screen (below) will bring users directly to the myConnections portal:
The myConnections portal (below) displays icons for HealtheConnections applications.
The initial launch will include the following applications:
Application icons will only be visible if a user has access to that application. For example, if a user has access to myAlerts and Patient Lookup, then only those two icons will be available on the user’s myConnections portal. Additional applications will be released as they become available.
NOTE: If you have bookmarked the Patient Lookup or Secure Messaging (Direct Mail) login pages, these links will now redirect to the myConnections portal login page. The URL for myConnections is: hie.healtheconnections.org
Providers will be able to receive electronic notifications from a new HealtheConnections service, myAlerts, on Tuesday, April 28 at 6:00am. With myAlerts, providers can keep track of their patients’ real-time in-patient admissions, in-patient discharges, or Emergency Department registrations.
Incoming information is analyzed electronically by HealtheConnections and automatically generates an alert to subscribing providers. Alerts are delivered via Direct Mail to a secure designated email address. Alerts that do not contain protected health information (PHI) can be sent as a text message to a provider’s phone. Providers have the option to receive alerts individually as they are generated, or in a “daily digest” once a day.
600,000 admit, discharge or transfer messages are scanned daily from our data sources, triggering provider alerts.
myAlerts can help healthcare providers:
Providers with NPIs will automatically be signed up for myAlerts. Healthcare professionals who do not have an NPI will not have access to myAlerts, but can contact HealtheConnections Support to get signed up.
HealtheConnections Support Phone: (315) 671-2241 x5
HealtheConnections Support Email: email@example.com
Contact HealtheConnections Support with any questions:
(315) 671-2241 x5
At HealtheConnections, we strive to offer healthcare providers with the connections they need to provide better patient care. By giving clinicians the tools they need in order to have easy access to their patient’s information, HealtheConnections helps bridge the gap between the patient, the healthcare organization, and the entire community.
One organization that fully utilizes the many opportunities HealtheConnections provides is Sullivan County Public Health. We spoke with Epidemiologist Haley Motola, MS to learn more about how Sullivan County Public Health benefits from our services.
Motola explained that the Health Department is comprised of a Certified Home Health Agency, an Epidemiology Department, the Early Intervention Program, Healthy Families of Sullivan, and Public Health Education and that they offer Public Health Nursing-visiting nursing, occupational therapy, physical therapy, childhood immunization clinics, adult immunization clinics, disease education and prevention promotion, rabies reporting, childhood lead poisoning prevention, and many other public services.
“The staff working within all of the Sullivan County Department of Public Health Programs help those who would otherwise have difficulty accessing care and are vital to our community health,” Motola said, adding that the overall goal of her department specifically is to prevent the spread of infectious agents and environmental concerns that harm human health and wellness.
How does HealtheConnections come into play within Motola’s department? “I use HealtheConnections every day to complete infectious disease investigations. I am able to access information such as illness onset, pre-existing conditions, notification of the patient of the diagnosis, symptoms, medication prescribed and provider contact information and more,” she said. She also indicated that HealtheConnections helps her organization locate information that can be difficult to obtain, such as insurance coverage and next-of-kin.
She also said that often, the patients they work with have provided a more thorough view of their disease progression to their provider or their local emergency department. They may not be able to recall all the pertinent details when Motola’s department investigates, which can negatively impact the investigation. “HealtheConnections has reduced the impact that recall bias has on important investigations by providing information from the patient at the time of the illness, instead of relying solely on recollection,” said Motola.
Time is frequently of the essence when it comes to disease investigation, and Motola is pleased that the services offered by HealtheConnections have cut down on that time. “I used to spend a great deal of time trying to find out information from providers on the phone. With HealtheConnections, I am able to spend more time talking to the patient during the investigation, with more lab information and diagnostic transcriptions. Having faster and more timely information has been the absolute most beneficial aspect of HealtheConnections within our department.”
How Sun River Health Uses HealtheConnections
HealtheConnections recently had the opportunity to work with Sun River Health, a Federally Qualified Health Center and one of the nation’s largest community health providers. Sun River Health was awarded a grant centered on creating a dashboard that would, of many things, help lower readmission rates and schedule follow-ups after an ED visit. One of the goals was to implement an alerting system in which secure files would be sent as an alert to their dashboard. HealtheConnections was able to assist by quickly setting up its daily digest alerting function through Sun River Health’s dashboard.
This is just one example of how organizations like yours can use HealtheConnections and the health information exchange to improve care.
Like all of our core HIE services, it is FREE.
If you are interested in learning more about HealtheConnections Alerts, or any other services we offer, email us at firstname.lastname@example.org
For a busy care manager, coordinating medical treatments, including administering assessments, developing care plans, and monitoring medication compliance to advocate for a patient’s health is no easy task.
Care managers serve as the main point of contact between the patient and practice and need to get in touch with various people to coordinate a patient’s care. But getting the right person on the phone or through email can be a challenge.
With HealtheConnections, care managers can view a patient’s medical summary, including provider notes, discharge information, medications, allergies, and more, all in one place.
No faxing. No calling. No waiting.
Care Managers leverage HealtheConnections’ services to:
“HealtheConnections is a huge part of follow-up. If there is a patient who is not in our hospital system, we can log into the myConnections portal, see why the patient was there, view provider notes, and receive discharge information all in one place. That way, we know what steps to take upon their discharge and assist the patient with any needed follow-up.”
-Care Manager Coordinator, St. Joseph’s Health
This is just one example of how your staff can use HealtheConnections and the health information exchange to improve care.
Like all of our core HIE services, it is at no cost.
If you are interested in learning more about HealtheConnections and the services we offer, email us at email@example.com