HealtheConnections’ Continued Commitment to our Partners

HealtheConnections is proud to have a suite of solutions that are widely used and valuable in providing the best care to patients. Our Customer Engagement Services team members have diverse healthcare backgrounds and perspectives and are committed to collaborating with our partners to offer the best services and solutions to support patient care.

Earlier this year, we put in place various strategic changes in the structure and development of the Customer Engagement Services team to best serve our participants and optimize our relationships, service delivery, and support capacity.

  • Build a team-based relationship structure with our participants to allow for proactive and regular outreach to drive:
  • Increased customer engagement and satisfaction
  • Expanded data access and contribution
  • Growth in usage of HIE services
  • Effective training
  • Strong reactive support
  • Strategic relationship management to engage, develop, and execute overall HIE services roadmaps for participants to realize value from our services
  • Dedicated inbound customer and technical support
  • Expanded training support team members
  • Improved efficiency in delivering outreach to participants for special events and communications as well as compliance follow-ups (e.g. audits)

We are here to work closely with our participants to continue finding ways to leverage technology and data to improve your ability to care for your patients. Please reach out to us anytime!