Resource Center
What are you looking for?
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Still need support?
HealtheConnections team members are available any time to help you access and use services. Email us at support@healtheconnections.org or call 315-671-2241 x5.
commonly asked questions
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new user/organization?
new users
Follow the required steps below to be set up as a new HIE user. If you need additional help, or have any questions, our knowledgeable support team can help; 315-671-2241 x5, support@healtheconnections.org.
- Request an account through this online Authorized User Form. Your RHIO Administrator will approve it, and then our team will set it up.
- Attend a live training session or find out more about additional services. You can do this in a few ways:
- attending a webinar,
- watching a video, or
- reading through a guide on your own.
more references
new participating organization
If you are a new healthcare or public health organization interested in participating with HealtheConnections, please reach out to our Support Team at support@healtheconnections.org.
Terms, conditions, disclosures, and additional important legal information can be found here for your records:
webforms
Access all the documents, forms and training resources you need as an HIE participant.
use cases
How Data-Driven Care Improves a Patient’s Life
Emergency and Urgent Care Participants Discover the Benefits of the HIE
Experience seamless access to clinical data with HealtheConnections, a health information exchange that helps remove barriers to accessing patient data.MORE
Long-Term Care Participants Discover the Benefits of the HIE
Ambulatory Care Participants Discover the Benefits of the HIE
Independent Physician Association in the North Country Sees Dramatic Improvements Through Partnership with HealtheConnections
How We Help Complete Infectious Disease Investigations
How Our Services Make a Care Manager's Job Easier
Get the Information You Need How You Need It
Access Critical Medical Records in Seconds
How Data-Driven Care Improves a Patient’s Life
Get the Information You Need How You Need It
HealtheConnections Image Exchange
Saving Patient Lives in Critical Care Moments
Database of Medical Information
Supporting Clinically Integrated Networks
Efficient Care, Immediate Value
Information At Your Fingertips
news
Technical Connectivity Issue
An issue has been identified regarding the connectivity with a vendor, resulting in a disruption to the ability to send patient information to HealtheConnections. Information prior to 9/4 will continue to be available. Our vendor is currently investigating the matter.…
Planned System Maintenance SUNDAY 9/8 @4AM
The SUNY Epic Production system and MyChart will be temporarily unavailable on Sunday, September 8th, 2024, from 4:00 AM until 6:00 AM due to scheduled maintenance. Thank you for your understanding and cooperation during this period. If you need further…
Outages affecting Monte Imaging
We are aware that some users may be experiencing delays in sending and receiving images, with Monte Imaging. We apologize for any inconvenience this may cause and are monitoring the problem closely with our vendor. If you have any questions…