Resource Center
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Still need support?
HealtheConnections team members are available any time to help you access and use services. Email us at support@healtheconnections.org or call 315-671-2241 x5.
commonly asked questions
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new user/organization?
new users
Follow the required steps below to be set up as a new HIE user. If you need additional help, or have any questions, our knowledgeable support team can help; 315-671-2241 x5, support@healtheconnections.org.
- Request an account through this online Authorized User Form. Your RHIO Administrator will approve it, and then our team will set it up.
- Attend a live training session or find out more about additional services. You can do this in a few ways:
- attending a webinar,
- watching a video, or
- reading through a guide on your own.
more references
new participating organization
If you are a new healthcare or public health organization interested in participating with HealtheConnections, please reach out to our Support Team at support@healtheconnections.org.
Terms, conditions, disclosures, and additional important legal information can be found here for your records:
webforms
Access all the documents, forms and training resources you need as an HIE participant.
use cases
How Data-Driven Care Improves a Patient’s Life
Emergency and Urgent Care Participants Discover the Benefits of the HIE
Experience seamless access to clinical data with HealtheConnections, a health information exchange that helps remove barriers to accessing patient data.MORE
Long-Term Care Participants Discover the Benefits of the HIE
Ambulatory Care Participants Discover the Benefits of the HIE
Independent Physician Association in the North Country Sees Dramatic Improvements Through Partnership with HealtheConnections
How We Help Complete Infectious Disease Investigations
How Our Services Make a Care Manager's Job Easier
Get the Information You Need How You Need It
Access Critical Medical Records in Seconds
How Data-Driven Care Improves a Patient’s Life
Get the Information You Need How You Need It
HealtheConnections Image Exchange
Saving Patient Lives in Critical Care Moments
Database of Medical Information
Supporting Clinically Integrated Networks
Efficient Care, Immediate Value
Information At Your Fingertips
news
Planned System Maintenance TUESDAY, May 27 @ 6pm
HealtheConnections will be performing system maintenance Tuesday, 5/27/2025 from 6pm–11pm. During that time, you may experience service interruptions with the following: looking up patients receiving data sending and receiving alerts querying and retrieving images using myData and myPopHealth We apologize…
Planned Imaging Maintenance SUNDAY, May 25 @ 6am
HealtheConnections’ imaging vendor will be performing maintenance on Sunday, 5/25/25 from 6am–10am. During that time, customers who use eHealth Technologies (eHT) services may experience service interruptions with querying and retrieving images. We apologize for any inconvenience this may cause. If…
Technical Connectivity Issue: Lifetime Care Home Health Care & Hospice; Rochester Regional Health
An issue has been identified regarding the connectivity with vendors, resulting in a disruption to Lifetime Care Home Health Care & Hospice and Rochester Regional Health’s ability to send patient information to HealtheConnections. Our vendor is currently investigating the matter.…