October 2017 Newsletter

Audit Reporting

Please keep in mind that by signing the HealtheConnections Participation agreements, your organization is required to comply with the NYS and HealtheConnections policies to comply with the auditing process. This requires your response by the last business day of your organization’s audit month for last month’s data.

The User Guide describing how to access your organization’s audit reports and the requirements for attestation can be found here. If you are the Audit Report Recipient for more than one organization, don’t forget to complete the process for each organization.  Please read the instructions in the guide and the actions that are required on your part.

If you have any questions, please contact HealtheConnections Support. We appreciate your partnership in adhering to these policies & procedures.

Improving quality of care through quality data: The case for data contribution.

HealtheConnections has built a comprehensive health information exchange (HIE) for Central and Northern New York, and throughout the past years we have experienced exponential growth and partnered with hundreds of participants across many facets of the healthcare continuum. Your organization may already be using one or more of our services to safely and securely access patient medical records—x-ray images, medications, procedures, and a whole array of other critical information—that you need for patient care in day-to-day practice, but does your practice contribute data to the HIE?

The HIE is used by hundreds of organizations to increase efficiency of daily operations, and can even reduce operational costs through the timesaving nature of HealtheConnections’ services—but they are only possible through the contributions of our partners. Consider the vital data your organization holds; How could it help the multiple providers your patients visit to give the best care, especially in an emergency situation? Is the patient’s medication list accurate? What is the correct diagnosis of that heart murmur? Your information could answer questions as simple as the date of a patient’s last tetanus shot, but every detail is important and can be shared with others who are responsible for your patient’s care.

There are many reasons to be sure your organization’s data is securely stored within the HIE. Your office likely receives requests for records every day from hospitals, the health department, or various healthcare facilities. Medications, immunizations, radiology reports—all of these require time spent by staff to verify the information, generate a copy of the records, and fax, call, or mail the correct materials to the correct party. If your patient records are already in the HIE, you can direct a referral partner to HealtheConnections and allow your staff to spend time in other more critical areas of patient care.

New York State and the federal government recognize that sharing data through a health information exchange is critical to improving our healthcare system and the care it provides, and continue to offer monetary incentives for connecting an EHR and contributing data. Practices that participate in Medicare or Medicaid in New York may be eligible to receive funds from the Data Exchange Incentive Program (DEIP). If you have an EHR that is already integrated with the HIE, sharing data and receiving funds can be simple and straightforward. If your EHR is not connected, HealtheConnections can work with your EHR vendor to assess your system’s capability.

Currently, more than 225 hospitals, practices, health departments, and others are sharing patient medical records for organizations like yours. This represents 70% of the providers in our community who are actively contributing information that can better the lives of our patients—and there’s plenty of room for more.

HealtheConnections Launches New Alerting Capabilities

Featuring Medication Adherence Alerting

HealtheConnections has enhanced functionality with a new alert for Medication Adherence.  In partnership with Kinney Drugs, an alert will be sent out when a patient does not pick up a prescription after 14 days.  This notification gives providers the opportunity to follow up with patients, as needed.  These alerts can be critical for patients with multiple and chronic illnesses that may depend on a daily medication – if they have not picked up their filled prescription, it enables a physician or case manager to be aware of the situation.  For patients with a short-term malady, taking a prescription in a timely manner may help put them on the path to wellness and prevent a prolonged health event or even a trip to the emergency room.  Medication adherence alerts are designed to give providers an insight into patients’ commitment to their health and will be available for more than 70 Kinney Drugs stores. 

Additional HealtheConnections alerting capabilities include:

myAlerts Dashboard Enhancements

  • Delegation: A user can be set up as a delegate to view a provider’s alerts.
  • Filtering: Allows the user to filter on the type of alerts to view on the myAlerts Dashboard. The user can select consent-based, provider-based, delegate-based, or subscription list alerts.
  • Selectable Date Range: The user can select start and end dates to limit the list of alerts for viewing.

Subscription List Alerting Enhancements

  • The National Provider Identifier (NPI) can now be submitted on the patient subscription list for the provider to receive alerts, without patient consent. This is allowable since there is an already established relationship between the patient and the provider.
  • Now available in daily digest format.
  • Click for the Alerts Training Manual , Alerts User Form and Delegation Form on the HealtheConnections website.
  • For more information, please contact our support team at (315) 671-2241 x 5 or support@healtheconnections.org

September HIE Statistics

Patient Lookup

  • Users Accessing the HIE: 2,317
  • Documents Viewed: 99,267
  • Total Patients Accessed: 34,828
  • Logins: 2,321

Data Contribution

  • Clinical Records Received: 6,004,568
  • Patient Encounter Summaries (CCDs) Received: 655,562

Results Delivery

  • Results Delivered: 134,745
  • Total Practices: 465
  • Total Recipients: 1,534


  • Emergency Department Registration: 6,709
  • Inpatient Admission: 2,018
  • Discharge from Inpatient Stay: 1,534

Data Contributors

  • Hospitals: 19
  • Labs: 23 *including hospitals
  • Imaging Centers: 30 *including hospitals
  • Practices/Other: 202

Direct Mail

  • Total Users: 2,990

794 Participating Organizations

  • Hospitals: 23
  • Public Health: 12
  • FQHCs: 9
  • Practices: 429
  • Other Healthcare Entities: 157
  • Radiology Centers: 41 *including hospital radiology centers
  • Behavioral/Mental Health/Human Services: 130
  • Labs: 28 *including hospital labs

Welcome, New Participants!

Douglas Ahn MD PLLC
Matthew J Fiorentino
Miles R Wiltse DC
Peregrine Home Care
Peregrine Landing at Onondaga Hill
Proactive Physical Therapy
Ryan Chiropractic
Syracuse Endoscopy Associates LLC
The Anthenaeum of Skaneateles
United Helpers Residence Inc

Thank you, New Data Contributors!

Arleo Eye Associates
Fairmount Family Medicine PLLC
Family Medicine Associates of CNY PC
MD: VIP Robert C Cupelo MD PLLC
Mohawk Valley Women’s Health Associates LLP
Pediatric Associates LLP