June 2019 Newsletter

Letter to Our Community

Over the past 9 months, we’ve been keeping you updated on our progress, and we’re excited to share where we are today. We’ve tripled the number of providers, locations, and patients in the exchange, and now, less than two months after the official merger, 2,000 users have been added with more coming every day.

There’s still some cleanup and peripheral work to be done, but for all intents and purposes, the migration and integration is complete.

We’ve been talking about this for quite some time, using phrases like “data migration” and talking about the training process, and it can be difficult to visualize the volume behind those words. From both a technological and operational standpoint, an intense volume of work was necessary in a very short period of time. More than 60 million clinical records were loaded into HealtheConnections in a matter of 6 months. With four regional customer engagement centers, our account management team has trained more than 2,000 providers and staff at 300 organizations. Our support team has integrated efficient processes including a new ticketing system to enable us to provide better service on a larger scale.

Our job doesn’t stop there, and we are dedicated to continuing this trajectory with an energized, experienced team. We’ll continue to keep you informed and share our progress.

I’ve said it before, and I will say it again: Thank you for your support, your partnership, and your participation throughout this process. We are here for you. Our success is in the relationships and positive outcomes that you are able to affect as a participant of HealtheConnections.

Thank you for making a difference!

Rob Hack
President & CEO

Visit Us At the SHIEC Conference!

As a proud member of the Strategic Health Information Exchange Collaborative (SHIEC), we couldn’t be more pleased to announce that we have been chosen to speak at this year’s conference on August 20th in National Harbor, MD. We hope to see some familiar faces there as we present our discussion titled Giving Back: How HIEs Can Reach the Next Level in Value-Added Services.

Brief Alerting Pause for MVHS Hospitals

Faxton St. Luke’s Hospital and St Elizabeth’s Medical Center will be migrating to their new electronic medical record system on 6/29 at 12:00 AM EST. HealtheConnections will suspend alerting for these sites during the actual GO LIVE period in order to prevent residual alerts from being sent to the community that are caused by the event.

HealtheConnections will suspend all alerting for these sites from 11:00 PM EST on 6/28 until 8:00 AM EST on 7/1 in order to allow residual patient activity to clear the alerting system and not alert in error.

If you have any questions, please reach out to us at support@healtheconnections.org.

Congratulations to our IPRO Quality Award Winners!

Each year, IPRO recognizes outstanding performance by healthcare providers and stakeholders throughout New York State. We offer our congratulations to our participants who have been recognized for their excellent results:

Rome Memorial Hospital
Syracuse Care Transition Coalition Nutrition Sub-Committee
Crown Park Rehabilitation and Nursing Center
Internal Medicine Associates of Auburn

Thank you for your efforts to advance the quality of care in your communities!

Meet Our New HIE Participants!

  • Best Internal Medicine
  • Catskill Area Hospice and Palliative Care, Inc.
  • ENT and Allergy Associates
  • Krishna K Dixit, MD
  • Liverpool Chiropractic and Wellness PLLC
  • The Grand Rehabilitation and Nursing Center at Utica
  • Warner Physical Therapy
  • Meet Our New Data Sources!

    The following organizations are now sending the full practice data set via CCDA to the HealtheConnections HIE.

  • Upstate Cerebral Palsy Primary Care Article 28
  • Access: Supports for Living
  • Digestive Disease & Nutrition Center of Westchester
  • Hudson Valley Mental Health
  • Mental Health Association of Westchester
  • Metropolitan NY Medicine and Infectious Disease
  • Westchester Jewish Community Services