June Quarterly Newsletter

Daily Webinars & Trainings
We are offering HIE webinars and trainings every day, multiple times per day. Join us to get trained on the myConnections portal, learn more about the resources available to support your efforts against COVID-19, and learn how myData analytics can work for your organization.


  • New User Training – Monday – Thursday | 12:30 – 1:30 pm and 3:30 – 4:30 pm
  • COVID-19 Resources – Monday – Thursday | 9:00 – 9:30 am and 3:00 – 3:30 pm
  • myData – Friday | 10:00 – 10:45 am

View All Webinars

Best Practices from Our HIE Users and Team Members

With the help of our team and successful HIE users, we’ve compiled a short list of reminders and best practices to help you navigate, search, and improve your team’s workflow when using our applications and services.


Using myConnections:
“Many users like to organize their badges in a specific order. To rearrange your badges, click on the red button below the badges, and it will turn blue. Then, you can move your badges up and down. To lock your badges, click on the blue button, and it will turn red again. That’s it!”
– Noele, Support Team Member


“The black sidebar on the left-hand side of the screen is a one-click navigation bar for easy access to our Participant Map, the Training & Documents website page, the HeC website, and to HealtheCNY.”
– Mike, Customer Engagement Team Member


Making the most of Patient Lookup:
“When using demographic search to find a patient, I make sure to enter the complete date of birth (MM/DD/YYYY) to get to the right patient, faster.”
– Lisa, HIE User


“Within the patient view, you can either hide or expand the sidebar on the left-hand side of the screen by clicking on the arrow icon.”
– Thomas, HIE User


“If you’re viewing a patient who’s a veteran, active military, or from a different region, any of that information will automatically populate when in patient view – it’s all in one spot.”
– Mike, Customer Engagement Team Member

Meet Our New HIE Participants

CNY, North Country & Southern Tier

  • Advanced Dental Technology of Ithaca
  • Johnson City Family Chiropractic
  • Jaclyn Borza Maher DC PLLC
  • Rochester Regional Health
  • Southern Tier Physical Therapy Associates

Hudson Valley

  • Hudson Valley Infectious Disease
  • Poughkeepsie Pediatrics PC
  • Ira A Neustadt MD
  • Psychiatric Services of Orange and Sullivan
  • Mid County Pulmonary Associates PC
  • Alain A LeGuillou MD PLLC

Meet Our New HIE Data Sharing Organizations

CNY, North Country & Southern Tier

  • The William George Agency for Children’s Services
  • Nephrology Hypertension Associates of CNY
  • Cayuga Counseling Services
  • Denise Wolken MD Pediatrics
  • Dr Elizabeth J Weber
  • Mario G Silvestri DPM – Tier Foot Care Association
  • Northcourt Pediatrics
  • The Hill OB-GYN Associates PC

Hudson Valley

  • Neal Dunkelman MD

By The Numbers – May 2020

Image Studies Received Per Month – 185,000

Clinical Alerts Exchanged Per Month – 1.9M

Secure Messaging Users – 3,600

Clinical Summary Documents Received Per Month – 5.5M

Unique Patients Accessed Per Month – 223,800

Results Delivered Per Month – 190,000