COVID-19 Update: A Letter from the President

To participants, partners, and patients –

During times like these, filled with uncertainty, we are all faced with difficult changes and choices. In the coming weeks, we all must do our part as members of our communities to make the right choices in supporting our families, friends, and neighbors as we weather this storm together.

Now more than ever, we are committed to doing everything in our power to help in the best way we know how: By continuing our operations and getting crucial information into the hands of the teams on the front lines of this crisis as they navigate diagnosing, treating, and preventing the spread of this virus.

We are continuing to monitor the emergent situation and taking action to ensure the safety of our team with remote working environments, while continuing regular operations.

Our operations will continue with no interruption, including 24/7 support via phone at 315-671-2241 x5.
Effective Thursday, 3/19, our team will be working at home to provide continuity in services that you rely on. This includes dedicated account management, technical integrations, analytics projects, and more.

  • Email support for technical assistance, general questions, and more available at
  • Remote training webinars will continue, either pre-scheduled open times or scheduled for you.

In addition to providing HIE services, our team –  in partnership with the New York State Department of Health, New York eHealth Collaborative (NYeC), and all other Regional Health Information Organizations (RHIOs) throughout the state – is working to ensure the COVID-19 data you need is accessible where and when it is needed most, including providing data for public health surveillance efforts.

As of right now, data from all hospitals within our region is shared with us and immediately available through the HIE, including medical histories, co-morbidities, and more.

Though our usual course of operations is shifting, our commitment to trusted collaboration and valued services will not waver. Thank you to our healthcare teams who are fighting this virus directly, and to the members of the public who are taking extra care to stop the spread.

Every one of us can make a Difference!

Rob Hack
President & CEO