Our 2021 Community Message

Rob Hack, President and CEO




It’s been more than 15 months since the COVID-19 pandemic changed our ways of life. Like many companies, we shuttered our offices and transitioned our team to safer work-from-home environments more than a year ago. Many of our participants struggled. Our operations were adjusted to continue our mission of providing clinical patient information, more necessary than ever during this difficult time. Now, we’re thankful to be moving toward a cautious new normal, yet mindful of the many lost and of those affected in so many other ways.



In the spring of a new year, we typically publish our annual community report, reflecting on our past year’s accomplishments and our plans for the coming year. For 2020, it just didn’t feel right to focus on us. The year was not about us – it was about you.



It is said that one of the many benefits of health information exchanges, like ours, is that our shared community medical records can speak for our patients. This has never been more important as we watched healthcare and public health professionals face an unprecedented challenge. We have always felt a sense of responsibility to ensure that the thousands of HealtheConnections’ users have the right information, at the right time, for more informed decision-making and treatment. It feels good to know that providing you with critical patient data, including COVID-19 testing and vaccination data, was helpful.



Our greatest – and proudest – accomplishment of 2020 was supporting you. Thank you.



We are passionate about our work, recognizing the incredible power of robust and actionable information for the care of patients and populations throughout our service area. This community has surpassed 1,500 participating organizations at more than 4,200 locations, serving all county health departments, 11,000 licensed clinicians, and many more support staff. Nearly 80% of all regional healthcare providers are now participating and sharing data on more than 9 million patients.



Anchored with a strong company culture and shared mission, we have a positive outlook for this year. We are inspired to forge new relationships, to deepen existing ones, and to develop innovative applications and services that deliver value to you, your patients and their communities.



We are proud to be your partner. Together, we make a difference to those we serve.



Best wishes for a safer and healthier new year,



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