Public Health / Transplant Services


Public health agencies need access to patient medical records to investigate disease, reduce morbidity and mortality, and track epidemics, among other reasons. Transplant services work with donors to provide matches for patients in need of a transplant. Both of these organizations gain access to HealtheConnections using Public Health permissions, allowing them access to all patient records regardless of consent.

Helping the public manage their health is an important step in reducing unnecessary or avoidable care.

How can Patient Lookup, myAlerts, and Community Referrals help?

Henry is a 67-year-old male diagnosed with Type-2 diabetes. He lives in a low-income area and has no personal transportation, and as a result, he hasn’t seen his primary care doctor in over three years and has difficulty keeping his refrigerator full of healthy food.

Last summer, Henry fell unconscious and his wife was worried it was a problem with his blood sugar. She called 911, and Henry was brought by ambulance to the emergency department. Henry was surprised, once his condition was stabilized, to receive a phone call in the hospital room from his primary care doctor, who received an alert, to schedule a follow-up appointment.

He expressed feeling stressed and overwhelmed at his circumstances since retiring. Before retiring, he was physically active, connected with a wider social circle, and content with the resources that he had for managing his disease. His doctor listened intently at his complex circumstances, and recommended that he try taking a Chronic Disease Self-Management class at the local library. In this class, alongside a dozen people from his town, he learned new skills and increased his confidence in his own ability to manage his diabetes – without having to use emergency services in the near future.

Henry’s primary care doctor reviewed his records in Patient Lookup and noted the frequency of visits to the local urgent care. He was notified through myAlerts, and was able to schedule an appointment for follow-up.

He also used Community Referrals to identify the right community program to help support Henry’s health. The course coordinator was able to communicate with Henry’s doctor and the local public health department through Direct Mail to track his progress and work as a coordinated team to empower Henry to better manage his diabetes.

The most commonly used services by public health and transplant services are:

Patient Lookup
  • Healthcare providers can view comprehensive electronic patient records that display medical history, laboratory results and radiology reports and tests
Direct Mail
  • Providers and technicians can discuss protected health information with users in other connected facilities, making it easy to send and receive test results
  • When a patient is admitted to or discharged from an inpatient facility, or if they have an emergency department registration, subscribed providers are notified of the event
Query-Based Exchange
  • Healthcare providers can access state and federal systems and other external partners to view patient data