we need your


Your participation is very important to us! As a valued member of our network, we need your help to continue improving the value and effectiveness of our health information exchange (HIE) services.

SHIN-NY Customer Usage and Satisfaction Survey sent by the NORC University of Chicago will send a survey to a statistically sampled group of participants about our health information exchange services, account management, and overall experience as a HealtheConnections participant.

If you receive the survey from NORC, please take 10 minutes to complete it.  If you have any questions about this survey reach out to NORC at the University of Chicago at  SHIN-NY@norc.org or 1-800-975-2754.


Survey to assess user experiences with electronic health information exchange services for clinical data.


NORC at the University of Chicago, an independent non-profit research organization.


Results will be used to improve health information exchange services provided by HealtheConnections and the Statewide Health Information Network of New York (SHIN-NY).


Begins September 13th, closes November 30th

This survey will come directly from the SHIN-NY Survey Team at NORC, on behalf of the New York eHealth Collaborative (NYeC). Only a sample of our network will receive this survey, so you may not receive one.

If you have any questions about our offerings, are looking for training, or want to get set up with a new service, reach out to us any time at support@healtheconnections.org or 315-671-2241 x5.

The survey is confidential, sponsored by the NYS Department of Health and the New York eHealth Collaborative (NYeC).