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Public Health / Transplant Services

Public health agencies need access to patient medical records to investigate disease, reduce morbidity and mortality, and track epidemics, among other reasons. Transplant services work with donors to provide matches for patients in need of a transplant. Both of these organizations gain access to HealtheConnections using Public Health permissions, allowing them access to all patient records regardless of consent.


Use Case:

Henry Jackson is a 67-year-old male diagnosed with Type-2 diabetes. He lives in a small town and retired five years ago from his career in manufacturing, and his income decreased significantly at that time. He does not have consistent access to transportation. For this reason, Henry has not seen his primary care doctor in over three years, and sometimes has difficulty keeping the refrigerator full of healthy food. Last summer, Henry’s wife found him unconscious in the bathroom, and suspected that he was having an issue with his blood sugar. She called 911, and Henry was brought by ambulance to the emergency department. Henry was surprised, once his condition was stabilized, to receive a phone call in the hospital room from his primary care doctor. He agreed it was time to reconnect with her and scheduled an appointment for the following week. At his appointment, Henry had a lot to discuss with his physician. He expressed feeling stressed and overwhelmed at his circumstances since retiring. Before retiring, he was physically active, connected with a wider social circle, and content with the resources that he had for managing his disease. His doctor listened intently at his complex circumstances, and recommended that he try taking a Chronic Disease Self-Management class at the local library. In this class, alongside a dozen people from his town, he learned new skills and increased his confidence in his own ability to manage his diabetes – without having to use emergency services in the near future.

How HealtheConnections Services Can Help:

Henry’s doctor reviewed Henry’s records in Patient Lookup and noted the frequency of visits to the local urgent care without any improvement in Henry’s overall health. Thanks to myAlerts, Henry’s doctor was able to schedule an appointment with him to help Henry better manage his health.  Once he began going to classes at the local library, the course coordinator was able to communicate with Henry’s doctor and the local public health department with Direct Mail to track his progress and work as a coordinated team to empower Henry to better manage his diabetes.


For these types of healthcare providers, the HealtheConnections features most often used by others in this field are:


Patient Lookup
  • Healthcare providers can view comprehensive electronic patient records that display medical history, laboratory results and radiology reports and tests
Direct Mail
  • Providers and technicians can discuss protected health information with users in other connected facilities, making it easy to send and receive test results
  • When a patient is admitted to or discharged from an inpatient facility, or if they have an emergency department registration, subscribed providers are notified of the event
Query-Based Exchange
  • Healthcare providers can access state and federal systems and other external partners to view patient data