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Pharmacists and healthcare providers can work together using HealtheConnections’ services to make it easier for patients to fill prescriptions.


Use Case:

Bobby O’ Reilley is an 8-year old boy that for the last 24 hours has had a high fever, nausea and fatigue. His mother brings Bobby to the local pediatric emergency department where the staff is able to evaluate him and determine that he possibly has an infection. The staff at the ED prescribes antibiotics and suggests keeping Bobby hydrated. While waiting for discharge, Bobby’s mother receives a call from the pediatrician’s office scheduling a follow-up appointment. The next day Bobby’s pediatrician evaluates Bobby and orders a few additional tests to confirm her suspicions. The pediatrician then makes a referral for follow up with his nephrologist.


How HealtheConnections Services Can Help:

The pediatric emergency department was able to access Patient Lookup and review Bobby’s records due to an earlier signed consent. The ED physician then noted that Bobby has a history of chronic kidney disease with prior surgeries. His pediatrician received an alert of Bobby’s Emergency Department encounter via Direct Mail and she then contacted Bobby’s mother to schedule a follow-up appointment for the next morning. The referral coordinator at the pediatric office used Direct Mail to send results from the current visit to the nephrologist prior to Bobby’s visit, preventing the need for any additional phone calls or faxing.


For these types of healthcare providers, the HealtheConnections features most often used by others in this field are:


Patient Lookup
  • Healthcare providers can view comprehensive electronic patient records that display medical history, laboratory results and radiology reports and tests
Direct Mail
  • Providers and technicians can discuss protected health information with users in other connected facilities, using the secure Chat feature or in a secure email message
Query-Based Exchange
  • Healthcare providers can access state and federal systems and other external partners to view patient data