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Who We Serve

HealtheConnections focuses on a regional perspective as part of its mission.  Its region covers 11 counties, made up of Cayuga, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, and Tompkins counties.  Across this geography, HealtheConnections serves three primary markets:  healthcare providers, patients, and the community-at-large.



View our interactive map

Click on each pin to view information about the facility

View our data contributors


Healthcare Providers

Healthcare providers are comprised of professionals whose work helps to maintain the health of their patients. This group spans a wide array of organizations from those that provide medical treatment to case management to counseling services.  Each type of organization may play a critical role over the course of the patient’s lifetime and having access to the patient’s medical history can enable better care.  HealtheConnections can assist the healthcare community by:

  • Connecting healthcare professionals in a network with their peers
  • Sharing access to medical records on more than 1.4 million people
  • Offering new tools and services to promote efficiencies

Each type of healthcare organization will benefit from the variety of services offered by HealtheConnections.  See what HealtheConnections can do for your type of organization.


Monthly Metrics

June HIE Statistics Snapshot

Audit reports available upon request



The HealtheConnections approach to improving healthcare, lowering health costs, and making our population healthier goes beyond providing services to individual providers and patients. Our population health improvement objectives include the provision of community health data, best practices, and innovative strategies to build the capacity for population health work in the Central New York region. These approaches are rooted in stakeholder input, and emphasize the reduction of health disparities and the advancement of county, regional, and state population health goals.

HealtheConnections engages and interacts with the healthcare and patient communities through various events throughout the region. Over the years, we have attended health fairs, conferences, and seminars, as well as volunteering for and sponsoring the Syracuse Chapter of the American Heart Association’s annual Heart Walk.



HealtheConnections’ key customer is you—the patient!

We are all patients.  And we all gain to benefit from what HealtheConnections is doing.  Have you ever gone to the doctor and they needed your medical records from another facility?  It was probably a hassle and took way more time than you anticipated! Or, have you been asked to bring an x-ray with you to a visit and forgot it – or got there and it didn’t work? Maybe you see multiple providers and can’t always remember exactly what an outcome was from one when your next one asked – We can help with all of these things!

HealtheConnections’ goal is to connect the healthcare community so that patients are not tasked with transporting their medical information from provider to provider. We allow providers, with your permission, to access your medical records from over 20 hospitals, 2 laboratories, and 7 radiology centers and many local private practices and organizations. This allows your provider to access results and reports as they are written or received by HealtheConnections from the source, saving you from repeated tests, and allowing your provider to collaborate in real-time with other providers as necessary. All of this will improve your quality of care among our participating providers.

The decision to participate in HealtheConnections as a patient is up to you! You must provide written consent to each of your healthcare providers to access and use HealtheConnections to provide medical care. Without consent, only in life-threatening emergencies can providers access this information. You can elect to not participate in HealtheConnections by declining consent, whereby your information can not be accessed- even in life-threatening emergency. If your provider is not currently a participant of HealtheConnections, please encourage them to join!